Currently Accepting New Clients

Chiropractic studio logo with modern design

Currently Accepting New Clients

Privacy Policy

Launch Chiropractic Studio

Last Updated: August 18, 2025

This Privacy Policy governs your access and use of our website, [www.launchchiropractic.ca], including any content, functionality, or services offered through our website or related landing pages (collectively, the “Site”). In this Privacy Policy, “you” refers to any individual who accesses or uses our Site.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Site immediately.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We are committed to protecting your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Scope of This Policy

This Privacy Policy applies to information collected:

  • On this Site;

  • Through email, forms, and other electronic communications between you and this Site;

  • Through newsletter sign-ups and marketing campaigns managed through third-party providers.

This Privacy Policy does not apply to:

  • Information collected offline or through any other means;

  • Information collected through JaneApp (see Section 3 below);

  • Information collected by third-party websites or applications that may link to or from our Site.

2. Eligibility to Use the Site

You must be at least the age of majority in your province or territory (generally 18 or 19 years old) to use our Site. We do not knowingly collect information from minors without parental consent. If you are a parent or guardian and believe your child has provided personal information, please contact us so we can delete it.

3. Information We Collect

We may collect the following types of information:

Personal Information (voluntarily provided through this Site):

  • Name, email address, phone number, and any details you include in a contact form message.

  • Name and email address when signing up for our newsletter (Mailchimp).

Patient Bookings & Health Records (through JaneApp):

  • All appointment bookings, intake forms, and health records are managed securely through JaneApp, a third-party practice management platform that complies with Canadian privacy and health information regulations.

  • When you book online, you will be redirected to JaneApp. Any personal or health information provided there is governed by JaneApp’s Privacy Policy and Terms of Service.

  • Launch Chiropractic Studio does not collect or store your health records directly through this website. We only access the information necessary to provide chiropractic care.

Technical & Usage Information (automatically collected):

  • IP address, browser type, device type, operating system, pages visited, and time spent on our Site.

  • Data collected via cookies and similar technologies, including Google Analytics and Meta Pixel.

Social Media Information (if you interact with us):

  • Publicly available profile information (e.g., name, username, email address, profile photo) if you engage with us on social media platforms.

We do not request or collect sensitive health or financial information through this Site.

4. How We Collect Information

We collect information in three ways:

  1. Directly from you when you complete a form, sign up for a newsletter, or contact us.

  2. Automatically when you browse the Site, via cookies, tracking pixels, and analytics tools.

  3. Through third-party services (e.g., Mailchimp, Google Analytics, Meta Pixel, JaneApp) when you engage with their features or platforms.

5. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide chiropractic services or information you request.

  • Manage and send newsletters and updates (only with your express consent).

  • Improve our Site performance, functionality, and user experience.

  • Analyze website traffic and measure marketing effectiveness.

  • Display relevant advertising on third-party platforms (Google, Meta).

  • Comply with legal or regulatory obligations.

We will never sell your personal information.

6. CASL (Canada’s Anti-Spam Legislation) Compliance

  • We only send email marketing communications to individuals who have expressly opted in.

  • Consent must be freely given and recorded at the time of signup.

  • Every email we send will include:

    • Our business name and mailing address;

    • A clear “unsubscribe” link that works immediately;

    • Contact information so you can reach us.

  • You can withdraw consent to receive emails at any time by clicking “unsubscribe” or by contacting us.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience and analyze how our Site is used. These include:

  • Google Analytics & Search Console (traffic analysis, website performance).

  • Meta Pixel (advertising relevance and measurement).

  • Functional cookies to enable forms and features.

You can control or disable cookies in your browser settings. However, disabling cookies may affect the functionality of our Site.

8. Disclosure of Your Information

We may share your information with trusted third-party service providers, such as:

  • Mailchimp (newsletter management, servers located in the U.S.).

  • Google LLC (analytics, servers located outside Canada).

  • Meta Platforms, Inc. (advertising tools, servers outside Canada).

  • JaneApp (appointment booking, health records, servers located in Canada).

Where information is stored or transferred outside of Canada, it may be subject to foreign laws and accessible to government authorities in those jurisdictions.

We may also disclose your personal information:

  • To comply with legal obligations;

  • To protect our rights, safety, or property;

  • In connection with a sale, merger, or transfer of the business (with notice where required).

9. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your personal information. This includes SSL encryption, secure servers, and limited access to personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once no longer needed, it will be securely deleted or anonymized.

11. Your Rights

Under Canadian law, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to your personal information.

  • Withdraw consent for marketing at any time.

  • Request deletion of your personal information, subject to legal obligations.

To exercise these rights, please contact us using the details below.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Launch Chiropractic Studio

1199 Lynn Valley Road, 39A

North Vancouver, BC V7J 3H2

Canada

Email: hello@launchchiropractic.ca

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or our practices. Updates will be posted on this page with a new “Last Updated” date.